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Позиција

Helpdesk Support Tech II

Организација

Супорт & Солушонс центер МК

Индустрија

Информатичка технологија

Опис на работната позиција

Support and Solutions Center MK is a company who is working for large international
clients, providing services in the domain of administration (related to logistics,
technical administration), customer service, accountancy, IT, engineering,...


The primary role of the IT Infra OPS Support Engineer 2nd line is providing second level support towards professional users. You will be answering questions, analyzing problems, and come up with a solution for simple and complex incidents. IT problems are very diverse and challenging, from installing simple software to troubleshooting network or server performance.

Primary duties and responsibilities:
• Provide excellent and effective customer service at all times
• Accurate identification of user problems via IT support tools and remote tools
• Analyze, Diagnose and Resolve Windows Server OS / Network, application-related issues of end-user
• Provide 2nd line support for incoming service requests and incidents, utilizing the help desk ticketing system
• Take ownership of support requests and incidents, ensuring they are resolved and ensure customers are communicated to at all times
• Accurate and timely escalation of problems to specialist support teams
• Promotion of IT services to professional users
• Provide mentoring for the 1st & other 2nd line support Engineers
• Contribute to procedure and policies within the IT department and maintain current procedures and policies
• Assist on IT Project work as and when required

Потребни квалификации

Requirements:
• University degree (in computer technologies) or a background in IT
• Express yourself fluently in both spoken and written English
• Previous experience in IT user-support and client service is an asset
• Willing to work in shifts
• Knowledge of Microsoft products in general (Office 2013/16, Windows 10, Windows Server 2008/2016 environment)
• Familiar with hardware installations
• Knowledge of Active Directory, Exchange, Citrix, Azure/O365, VMware environment is an asset
• Motivation, discipline, well-structured and flexibility are your key characteristics

Offer:
• A challenging job with a lot of variety and future in a fast-growing dynamic company with a no-nonsense corporate culture
• A competitive salary according to knowledge and experience


If you see yourself as a person who could be a valuable part of our team,
don’t hesitate to apply Applicants.MK@ssc.mk
(Application: Email CV with subject “IT 2nd line support engineer”). Please send us your CV in English.

Објавен на: 26/02/2024

Краен рок за пријавување: 04/03/2024